Your privacy

Notice of Privacy Practices

Trinity Home Care & Transport Services LLC · Effective date: July 7, 2026

Who we are and who this notice covers

Trinity Home Care & Transport Services LLC ("Trinity," "we," "us") provides in-home care and non-emergency medical transportation to members of the Arizona Long Term Care System (ALTCS) on the Navajo Nation. This notice applies to all health information about you that Trinity creates or keeps, and it is followed by every Trinity employee, caregiver, and volunteer. We are required by law to keep your health information private, to give you this notice of our legal duties and privacy practices, to follow the notice currently in effect, and to tell you if a breach ever compromises the privacy or security of your information.

How we may use and disclose your health information

The law allows us to use and share your health information without your written authorization for the following purposes.

Treatment

We use your information to plan and deliver your care. For example, your caregiver and field supervisor review your ALTCS care plan so the right services happen at the right times, and we may share information with your doctor, clinic, or hospital to coordinate your care.

Payment

We use and share your information to bill and collect payment for your services. For example, we send claims with your name, AHCCCS ID, and the services provided to AHCCCS and ALTCS so Trinity can be paid, and we keep electronic visit verification records that prove each visit happened.

Health care operations

We use your information to run the agency well and keep care safe. Examples include supervisory home visits, quality reviews, staff training, scheduling, and audits of our own records.

Reminders and care coordination

We may contact you to remind you of a scheduled visit or transport trip, or to talk with you about your services.

Family and others involved in your care

Unless you object, we may share information about your care with a family member, friend, or other person you involve in your care or in paying for it. If you are not able to tell us your preference, for example in an emergency, we will share only what is needed and only if we believe it is in your best interest.

As required by law

We will share your information when federal, state, or tribal law requires it.

Public health and safety

We may share information to prevent disease, to report suspected abuse, neglect, or exploitation of an elder or vulnerable adult to Adult Protective Services or the appropriate tribal or state authority, to report to health oversight agencies such as AHCCCS, ALTCS health plans, and the U.S. Department of Health and Human Services for audits, inspections, and investigations, and to prevent a serious and imminent threat to anyone's health or safety.

Legal matters and law enforcement

We may share information in response to a court order, subpoena, or other lawful process, and with law enforcement in the limited situations the law allows.

Other permitted disclosures

We may share information with coroners, medical examiners, and funeral directors as allowed by law, and for workers' compensation claims.

Uses that require your written authorization

We will not use or share your health information for marketing, and we will never sell your health information. Any use or sharing not described in this notice will happen only with your written authorization. If you give an authorization, you may revoke it in writing at any time, and the revocation stops any future use or sharing under that authorization.

Your rights

• See and get a copy of your records. You may ask to inspect or receive a copy of the health information we keep about you, on paper or electronically. We may charge a reasonable, cost-based fee for copies.
• Ask us to correct your records. If you believe information in your record is wrong or incomplete, you may ask us in writing to amend it. We may deny the request in certain cases, and if we do, we will tell you why in writing and how to respond.
• Get a list of certain disclosures. You may ask for an accounting of the times we shared your information, other than for treatment, payment, health care operations, and certain other exceptions, for up to six years back.
• Ask us to limit what we use or share. You may ask us to restrict how we use or share your information. We are not required to agree to every request, but if you pay for a service in full out of pocket, you may require us not to share that information with your health plan for payment or operations, and we must agree.
• Ask us to contact you a certain way. You may ask us to reach you at a specific phone number or address, or in a specific way, and we will honor reasonable requests.
• Get a paper copy of this notice. You may ask for a paper copy at any time, even if you agreed to receive it electronically. It is also posted at our office and on this website.
• Be notified of a breach. We will tell you promptly if a breach may have compromised the privacy or security of your information.
• Choose someone to act for you. If someone is your legal guardian or holds medical power of attorney, that person can exercise your rights for you. We will confirm their authority before acting.

Changes to this notice

We may change this notice, and the new notice will apply to all information we hold. When we make an important change, we will post the new notice at our office and on this website, and you may request a copy at any time.

Questions and complaints

If you have questions about this notice or believe your privacy rights have been violated, contact our Privacy Officer using the information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: 200 Independence Avenue SW, Washington, DC 20201, phone 1-800-368-1019 (TDD 1-800-537-7697), or online at hhs.gov/ocr/complaints. We will never retaliate against you for filing a complaint.